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  • 02/20/2020 12:28 PM | Brian Mak (Administrator)

    IOR Global Services, a leader in global mobility support services, is looking for an experienced professional in the global mobility field to join our team full-time. The position is based out of our Northbrook, IL, office with an immediate start date and reports to the Senior Director of  Quality and Customer Experience.


    Description

    The Destination Program Manager (DPM) is responsible for providing the highest satisfaction to existing global mobility clients by managing Destination Services programs from authorization to completion. This role interfaces with Relocation Management Companies, client human resource contacts, destination services consultants and IOR team members, to deliver outstanding expatriate support programs.


    Responsibilities

    • Oversee all aspects of destination services programs worldwide from point of client’s initiation to completion.
    • Liaise internally between destination services, management, administration, business development and externally with the client.
    • Locate and hire consultants; negotiate rates when necessary.
    • Initiate, track, and update programs within IOR’s proprietary program management system, Gateway.
    • Coordinate with accounting to invoice clients accurately.
    • Propose solutions to service issues that arise. Escalate when appropriate and report any service issues to Director of Client Services.
    • Maintain highest level of customer satisfaction and ensure repeat business from client base.
    • Keep pulse on program status real-time; pro-active contact with all parties involved.

    QUALIFICATIONS

    General

    • Experienced professional in international relocation.
    • Excellent interpersonal, verbal and written communications skills.
    • Strong team player, able to forge and maintain professional relationships with superior customer service.
    • Tech savvy; proficient at Office 365 (Outlook, Word, Excel, PowerPoint, Skype for Business). Ability to learn effective use of IOR’s proprietary program management systems (Gateway, IRMA, etc.)
    • Ability to work under pressure and prioritize multiple tasks.
    • Conscientious and pays attention to detail.
    • Ability to approach challenging issues and propose and implement solutions.
    • International experience living/working abroad a plus.

    Educational
    • Bachelor’s degree or higher.
    • At least 2 years working experience in a professional business environment.
    • Proficiency in a foreign language strongly desired.

    PERFORMANCE MEASURES

    • Target 4.5 score on evaluations for client programs
    • Retention and expansion of client program initiator base
    • Superior client satisfaction rates for IOR programs
    • 4 business hour response time to client initiations
    • 2 business hour response time to emergencies or client service delivery complaints. Target of < 2% Service Disruptions
    • Daily usage of program management system (GATEWAY, IRMA) and other technology based tracking tools and reports
    • Timely and accurate invoicing; absence of “lost” billings

    To apply for this position, please submit a current resume with cover letter addressed to Human Resources at careers@iorworld.com. In the subject line, please specify “Destination Program Manager”.

    No phone calls please. Due to the volume of applications we receive, we are only able to contact you if we are interested in pursuing your application further. Salary commensurate with experience.  We are unable to offer relocation assistance at this time


  • 01/23/2020 2:29 PM | Brian Mak (Administrator)

    Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.  Apply for this role at the following link:  https://careers.beamsuntory.com/job/Chicago-Mobility-Manager-IL-60290/622165400/

      

    Job Responsibilities: 

    ·       Provide the hands-on end-to-end program management for global mobility

    ·       Own and influence consulting vendor relationships to align to global mobility technology goals and strategic objectives; ensure performance expectations are clearly articulated and measures on a regular basis

    ·       Facilitate regular cross-functional meetings to ensure alignment on deliverables, timelines and status

    ·       Supervise end to end relocation and assignment service delivery from third party immigration, relocation and tax providers with support from HR Operations

    ·       Provide guidance and expertise to global stakeholders as a subject matter expert on BSI’s Global Mobility strategy, programs, provisions and policies

    ·       Work and consult with external legal and tax counsel to administer global program delivery with a focus on legal and tax compliance with regard to assignee and transferee administration

    ·       Advise on requirements, cost estimates, service recommendations, policy, logistics of global moves

    ·       Be the main contact for portfolio of seconding and relocating employees in/out of the regions

    ·       Manage stakeholder relationships and establish partnerships to ensure successful program outcomes

    ·       Interpret and explain complex immigration and international matters to employees with empathy

    ·       Handle and resolve escalations and exceptions by facilitating stakeholder discussions

    ·       Balance business needs, employee experience, and risk

    ·       Develop strong knowledge and understanding of the relationship with other service providers (internal and external), ensuring global mobility processes are followed

    ·       Develop relationships with HR community, transferees and assignees

    ·       Work closely with specialist teams/ vendors including Payroll and Tax, ensuring reward packages are compliant with policy

    ·       Liaising with external vendors on cost, timelines, escalations and process.

    What makes this a great opportunity: This position reports into the Senior Director, Total Rewards and is instrumental to ensuring our company’s most important asset, our employees, have a positive mobility experience.   The role is focused on removing barriers of cross-border talent movement in order to build a dynamic workforce at Beam Suntory Inc.  The role will work collaboratively with a variety of cross-functional experts, including Tax, Payroll, Legal, HR Business Partners, and HR Operations to establish an optimized mobility program experience. 

      

    Desired Qualifications

    Education- Degree in Business or Human Resources.

    Years of experience – 5-7years in developing, implementing and executing global mobility programs or related experience.

    Type of experience:

    1. Strong knowledge of immigration, relocation and payroll processes.
    2. Experience with implementing global mobility processes, policies and systems.
    3. Strong experience managing vendors to meet expected service levels.
    4. Detailed understanding of typical assignment and pay structures, including compensation elements and tax and social security logic.

     Travel % - up to 15%

    At Beam Suntory, people are our number one priority!  We are an equal opportunity employer and committed to promoting a diverse and inclusive environment.  All recruitment and hiring decisions are based on an applicant’s skills and experience. 


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