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  • 05/09/2022 8:54 AM | Brian Mak (Administrator)

    LivNow Relocation is a privately held Senior Relocation Management company based in Chicago, serving 55+ and Senior Living Communities around the country. We help older adults and their families navigate the relocation process to transition from their home into 55+ and Senior Living Communities with ease. LivNow provides a wide range of move-related services and the technology to manage the entire lifecycle of the relocation process. We ensure our clients receive the best value and service for all their relocation related needs.

    Position Overview

    The Move Manager’s role is to educate and advocate for older adults and their families on all matters related to relocation, including professional organizers, discard/donate companies, movers, and real estate agents. This position’s sole purpose is to be the liaison between the customer and all service providers with an overall goal of creating an exceptional relocation experience. They will be responsible for tracking all move related information, tasks and appointments in LivNow’s proprietary Good Move platform.

    What You’ll Do:

    • Be relentless in your commitment to provide an outstanding customer experience
    • Serve as the main point of contact for the senior, their family, the community, and LivNow’s Certified Supplier Partners
    • Consultatively uncover priorities and issues associated with their relocation
    • Develop and maintain a personalized Relocation Plan for our customers that integrates all relevant suppliers
    • Manage the day-to-day relocation needs of our customers and track that information in our proprietary Good Move platform
    • Provide clear communication, both verbal and written, to all customers, communities, and service providers.
    • Schedule and manage all necessary Certified Supplier Partners (professional organizers, realtors, and movers) to complete all move-related activities and ensure they adhere to LivNow’s Service Level Agreements and Customer Service Standards
    • Perform 'Quality Service' calls at scheduled points in the move process

    Who You Are:

    • High-energy personality with an infectiously positive attitude
    • Active listener with a persuasive teaching style of communication to guide the customer through their relocation.
    • Quick and strategic thinker who seamlessly executes
    • Highly committed to providing a stellar customer experience
    • Meticulous about keeping track of information and notes and utilizing a calendar system to ensure nothing falls through the cracks
    • Great at multi-tasking and organizing workflows
    • Friendly and genuinely interested in supporting the needs of older adults
    • Team player, works well with others in a fast-paced environment

    What You’ll Need:

    • High School diploma (Bachelor’s degree preferred)
    • Minimum of one (1) to four (4) years of customer service experience
    • Minimum of one (1) year experience in relocation, real estate, or closely related customer service industry
    • Experience working with external vendors to ensure exceptional services are initiated, delivered, and managed to a satisfactory level
    • Proficiency in all Microsoft programs

    What You’ll Enjoy:

    We are a ‘profit for purpose company’ focused on sustainability and giving back to our communities. Our passion is to change the way older adults transition into their next home anunderstand that we have an opportunity to make a difference for our customers with every interaction. We believe that to care for those who once cared for us is one of the highest honors and are committed to helping our customers live their best lives now. We will make every move ‘a good move’.

    You will have:

    • Direct influence on the development of the service delivery
    • Competitive base salary and structured commission plan
    • Generous PTO and work/life flexibility
    • Health care benefits

    LivNow Relocation is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All aspects of employment are decided based on qualifications, merit, performance, competence, and business needs.

    Contact us at: info@livnowrelocation.com

    https://livnowrelocation.com/contact/



  • 02/07/2022 4:49 PM | Brian Mak (Administrator)
    • Full-time
    • McDonald's Office Location: MHQ
    • Global Grade: G3
    Company Description

    McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
    From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

    At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

    While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

    • Take a class at Hamburger University
    • Sample future items in our Test Kitchen
    • Utilize the latest technology to connect with your team around the globe

    We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

    Job Description

    • Developing a comprehensive move plan and managing complex situations independently and/or with manager support, from departure to destination location.  Administering mobility policy benefits for relocating employees, taking into consideration their specific needs and circumstances, and consulting accordingly during the course of their relocation.  This involves oversight of supplier services, expense management and issue resolution with the employee, property sales/acquisitions and suppliers. 
    • Prepare budgets, audit and review account reconciliations to ensure payroll, tax, benefit, communications and all associated costs are charged back to appropriate function/stakeholder groups. 
    • Participate in the development of McDonald’s domestic mobility program in alignment with McDonald’s  Compensation & Benefits, Talent and HR strategies  
    • Supervise and negotiate real estate transactions with relocating customers and for McDonald’s real estate inventory with support from manager.
    • Support, coach and develop mobility staff and supplier service contacts; provide critical back-up team support within a small team environment; assist with internal stakeholder alignment and supplier relationships.
    • May help execute SHORT-TERM strategy for function

    • Contributes to the performance of a TEAM

    • Effect CHANGE within a TEAM through collaboration and. Can be INTERNAL & EXTERNAL and primarily of a SHARED interest

    • Solves DIFFICULT problems impacting a TEAM; identifies ways to IMPROVE  for current customer needs 

    • Accountable for projects with LOW risk and resource requirements 

    Qualifications

    Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

    • Relocation/mobility industry experience - Real Estate, Mobility, Benefit Administration /Consulting 
    • Subject matter expertise can include relocation/mobility, licensed real estate professional.  Worldwide ERC: CRP and/or GMS helpful.
    • Benefit Administration/Consulting helpful. Strong interpersonal, written and verbal communication skills important.
    • Quality and customer service oriented. Organization skills - proven experience in managing competing priorities.
    • Proven persistence in the face of obstacles and challenges.
    • Understanding of mobility programs, processes and policies that facilitate quality control and program enhancements.
    • BA/BS
    Additional Information

    McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

    McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    Nothing in this job posting or description should be construed as an offer or guarantee of employment.

    Link to posting: https://smrtr.io/7PjYy



If you have an employment opportunity you'd like to post on the CRC website, please submit as a Word document to admin@crcchicago.org.

     


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