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  • 03/22/2023 9:00 AM | Brian Mak (Administrator)

    Job Number: HUM0100DH

    Primary Location: US-IL-Northfield

    JOB SUMMARY:

    Serve as resource company-wide for all aspects of immigration and internal mobility, including visa processes, international business travel, and Mobility taxation.  Will also assist with domestic and international relocation.

    MAJOR RESPONSIBILITIES:

    • Act as subject matter expert for all aspects of immigration and internal mobility, including visa processes, international business travel, and mobility taxation.  Assist Global Mobility and HR team with related project and day-to-day administration on an as-needed basis.
    • Case management for international assignments, immigration, and relocations, including evaluating and executing immigration and relocation requests in partnership with internal and external stakeholders (e.g., HR Business Partners, Recruiting, Payroll, Legal, Tax, Finance teams, and outside counsel). 
    • Partner with leadership to prepare immigration and visa applications; Project Manage employee/candidate process from end-to-end.  Assist with the drafting and completion of visa/travel letters when necessary.  Track and collect updated immigration documents from attorney and foreign nationals.
    • Administer PERM (Program Electronic Review Management) onboarding process and inform key stakeholders of immigration activities. Monitor active immigration cases, maintaining internal database with visa/work authorization information; research and escalate issues as needed.
    • Administer day-to-day activities with immigration law firm; audit, approve and process invoices.  Administer Immigration e-mail box, responding to requests and inquiries.
    • Ensure USCIS and Department of Labor Immigration records (e.g., Public Access File, PERM audit files, etc.) are maintained to full compliance for audit readiness.  Ensure paperwork is completed accurately and in a timely manner, in partnership with external counsel.
    • Administer Domestic Transfers and International Relocations and Assignments, including creation of Cost Projections, Relocation and Assignment Letters, Balance Sheets, Extension Letters, and Repatriation Letters as needed
    • Initiate external relocation service providers, where appropriate, to ensure exceptional service and seamless relocation of employees, and process vendor invoices.
    • Create and communicate relocation packages (e.g., compensation, housing allowances, tax equalization, benefits coordination, relocation expense reimbursement, etc.), answering questions and anticipating and resolving issues that arise.  Track relocation package disbursement and ensure tax compliance, in partnership with Payroll and Accounting.
    • Coordinate payments related to mobility program (ex. billing/invoices, reimbursement and general expenses).
    • Identify process improvement opportunities and develop recommendations for solutions to support service and procedural enhancements (including maintenance of process documentation, assessing processes for impact and implementing process changes).
    • Work with internal teams to manage the onboarding, off-boarding and compliance of freelancers and consultants.

    COVID-19 Vaccination

    Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19.  This position will require the successful candidate to provide proof that they are fully vaccinated by their start date.  Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law.

    Education

    • Bachelor's degree.

    Work Experience

    • At least 2 years’ experience in expatriate management, global mobility, or international human resources.

    Knowledge / Skills / Abilities

    • Knowledge of visas, including but not limited to H-1B, TN, L-1, F-1, J, E-3, I1-140/AOS, PERMS and country work permits.
    • Knowledge of U.S. Relocation taxation, U.S. Immigration laws, and International Work & International Business Travel visa requirements.
    • Strong customer service orientation skills
    • Ability to mitigate unforeseen problems effectively.
    • Ability to translate the technical nature of mobility work (immigration, international taxation) for clear stakeholder understanding.
    • Proficiency in MS Office applications.

    PREFERRED JOB REQUIREMENTS

    • Global Mobility Specialist or Certified Relocation Specialist certification.
    • Experience demonstrating knowledge of U.S. Relocation taxation, U.S. Immigration laws, and International Work & International Business Travel visa requirements.
    • Knowledge of International Assignment Taxation, and Cross Border Social Security Requirements and processes. Understanding of global and expatriate compensation and international Payroll.

    Direct link for the job posting below: 

    https://medline.taleo.net/careersection/md_external/jobdetail.ftl?job=HUM0100DH&tz=GMT-05%3A00&tzname=America%2FChicago

  • 05/09/2022 8:54 AM | Brian Mak (Administrator)

    LivNow Relocation is a privately held Senior Relocation Management company based in Chicago, serving 55+ and Senior Living Communities around the country. We help older adults and their families navigate the relocation process to transition from their home into 55+ and Senior Living Communities with ease. LivNow provides a wide range of move-related services and the technology to manage the entire lifecycle of the relocation process. We ensure our clients receive the best value and service for all their relocation related needs.

    Position Overview

    The Move Manager’s role is to educate and advocate for older adults and their families on all matters related to relocation, including professional organizers, discard/donate companies, movers, and real estate agents. This position’s sole purpose is to be the liaison between the customer and all service providers with an overall goal of creating an exceptional relocation experience. They will be responsible for tracking all move related information, tasks and appointments in LivNow’s proprietary Good Move platform.

    What You’ll Do:

    • Be relentless in your commitment to provide an outstanding customer experience
    • Serve as the main point of contact for the senior, their family, the community, and LivNow’s Certified Supplier Partners
    • Consultatively uncover priorities and issues associated with their relocation
    • Develop and maintain a personalized Relocation Plan for our customers that integrates all relevant suppliers
    • Manage the day-to-day relocation needs of our customers and track that information in our proprietary Good Move platform
    • Provide clear communication, both verbal and written, to all customers, communities, and service providers.
    • Schedule and manage all necessary Certified Supplier Partners (professional organizers, realtors, and movers) to complete all move-related activities and ensure they adhere to LivNow’s Service Level Agreements and Customer Service Standards
    • Perform 'Quality Service' calls at scheduled points in the move process

    Who You Are:

    • High-energy personality with an infectiously positive attitude
    • Active listener with a persuasive teaching style of communication to guide the customer through their relocation.
    • Quick and strategic thinker who seamlessly executes
    • Highly committed to providing a stellar customer experience
    • Meticulous about keeping track of information and notes and utilizing a calendar system to ensure nothing falls through the cracks
    • Great at multi-tasking and organizing workflows
    • Friendly and genuinely interested in supporting the needs of older adults
    • Team player, works well with others in a fast-paced environment

    What You’ll Need:

    • High School diploma (Bachelor’s degree preferred)
    • Minimum of one (1) to four (4) years of customer service experience
    • Minimum of one (1) year experience in relocation, real estate, or closely related customer service industry
    • Experience working with external vendors to ensure exceptional services are initiated, delivered, and managed to a satisfactory level
    • Proficiency in all Microsoft programs

    What You’ll Enjoy:

    We are a ‘profit for purpose company’ focused on sustainability and giving back to our communities. Our passion is to change the way older adults transition into their next home anunderstand that we have an opportunity to make a difference for our customers with every interaction. We believe that to care for those who once cared for us is one of the highest honors and are committed to helping our customers live their best lives now. We will make every move ‘a good move’.

    You will have:

    • Direct influence on the development of the service delivery
    • Competitive base salary and structured commission plan
    • Generous PTO and work/life flexibility
    • Health care benefits

    LivNow Relocation is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All aspects of employment are decided based on qualifications, merit, performance, competence, and business needs.

    Contact us at: info@livnowrelocation.com

    https://livnowrelocation.com/contact/



If you have an employment opportunity you'd like to post on the CRC website, please submit as a Word document to admin@crcchicago.org.

     


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