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If you have an employment opportunity you'd like to post on the CRC website, please submit as a Word document to admin@crcchicago.org.

     

  • 01/26/2018 10:51 AM | Brian Mak (Administrator)

    Position available for an experienced corporate mobility manager in the Western suburbs of Chicago. Will manage all aspects of global relocations. College degree and minimum of three to five years’ experience in Human Resources/Customer Service/Mobility Services required. Requires outstanding communications and customer care skills. Thorough knowledge of mobility benefits administration, real estate transactions and related technologies preferred. Compensation includes salary and benefits

    All resumes should be sent to:

    Laura Henneberry

    lhenneberry@relocationdept.com

    The Relocation Department


  • 01/26/2018 10:50 AM | Brian Mak (Administrator)

    IOR Global Services, a leader in global mobility support services, is looking for an experienced professional in the global mobility field to join our team full-time. The position is based out of our Northbrook, IL, office with an immediate start date and reports to the Director of Client Services.

     

    Description

    The Destination Program Manager (DPM) is responsible for providing the highest satisfaction to existing global mobility clients by managing Destination Services programs from authorization to completion. This role interfaces with Relocation Management Companies, client human resource contacts, destination services consultants and IOR team members, to deliver outstanding expatriate support programs.

    Responsibilities

    -        Oversee all aspects of destination services programs worldwide from point of client’s initiation to completion.

    -        Liaise internally between destination services, management, administration, business development and externally with the client.

    -        Locate and hire consultants; negotiate rates when necessary.

    -        Initiate, track, and update programs within IOR’s proprietary program management system, Gateway.

    -        Coordinate with accounting to invoice clients accurately.

    -        Propose solutions to service issues that arise. Escalate when appropriate and report any service issues to Director of Client Services.

    -        Maintain highest level of customer satisfaction and ensure repeat business from client base.

    -        Keep pulse on program status real-time; pro-active contact with all parties involved.

    QUALIFICATIONS

    General

    -        Experienced professional in international relocation.

    -        Excellent interpersonal, verbal and written communications skills.

    -        Strong team player, able to forge and maintain professional relationships with superior customer service.

    -        Tech savvy; proficient at Office 365 (Outlook, Word, Excel, PowerPoint, Skype for Business). Ability to learn effective use of IOR’s proprietary program management systems (Gateway, IRMA, etc.)

    -        Ability to work under pressure and prioritize multiple tasks.

    -        Conscientious and pays attention to detail.

    -        Ability to approach challenging issues and propose and implement solutions.

    -        International experience living/working abroad a plus.

    Educational

    -        Bachelor’s degree or higher.

    -        At least 2 years working experience in a professional business environment.

    -        Proficiency in a foreign language strongly desired.


    PERFORMANCE MEASURES

    ·       Target 4.5 score on evaluations for client programs

    ·       Retention and expansion of client program initiator base

    ·       Superior client satisfaction rates for IOR programs

    ·       4 business hour response time to client initiations

    ·       2 business hour response time to emergencies or client service delivery complaints. Target of < 2% Service Disruptions

    ·       Daily usage of program management system (GATEWAY, IRMA) and other technology based tracking tools and reports

    ·       Timely and accurate invoicing; absence of “lost” billings

    To apply for this position, please submit a current resume with cover letter addressed to Human Resources at careers@iorworld.com. In the subject line, please specify “Destination Program Manager”.

    No phone calls please. Due to the volume of applications we receive, we are only able to contact you if we are interested in pursuing your application further. Salary commensurate with experience.  We are unable to offer relocation assistance at this time.



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Corporate Relocation Council - CRC Chicago 

PO Box 3501 Glen Ellyn, Illinois 60138-3501 

 admin@crcchicago.org 



 

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