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  • 10/29/2018 8:29 AM | Brian Mak (Administrator)

    Reports to: President

    Direct Reports: None

     

    Job Function: Monitor, control and manage business operations to meet customer expectations and achieve company goals.

    Job Responsibilities:

    • Assist President in day-to-day coordination and management of business operational activities.
    • Support our clients by acknowledging and responding to new initiations and questions in the America’s time zone as well as generating and sending regular reports
    • Coordinate and manage assigned project tasks to ensure project delivery within allotted budget and timelines.
    • Support the company’s response to RFP’s, RFI’s and other client sales and support needs
    • Ensure compliance with company standards and procedures.
    • Support the company Mission, Vision and Direction, helping others to do the same.
    • Identify problems in the operations process and resolve them in a quickly and timely manner.
    • Maintain clear and accurate operations documents/procedures for reference purposes.
    • Maintain accurate and updated information inside an internal database including:
      • Client Records
      • Pricing Information
    • Manage invoicing process for US entity including:
      • Liaising with teams in Asia
      • Checking and processing internal and external invoices
      • Track payment notifications, receipt and follow up on overdue invoices
    • Be a fanatic supporter of company direction with regard to technology.
    • Be proactive in the continuous improvement process.
    • Be willing to take on other responsibilities or projects as they arise in our fast growing organization.
    Desired Skills
    • Ability to function independently as well as with a multi-location, multi-cultural team.
    • The desire to learn and take on greater responsibility as we grow.
    • Excellent time management, project management and communication skills.
    • Highly effective at using technology to improve operations.
    • Computer (Microsoft Office Suite)
    • Previous Database Experience
    • 1-5 years business experience, preferably in Global Mobility / Relocation
    For more information please contact: sharon.michnay@orientations.com

     


  • 09/07/2018 2:59 PM | Brian Mak (Administrator)

    Job Description:

    The Global Mobility Manager manages the firm’s global mobility (GEMS) programs across all areas of global assignments including coordination with business leaders in the planning, selection, compensation and benefits, assignment letters, relocation, tax equalization, and at-post support for both in-pat and expat assignees, international rotational assignees to/from Grant Thornton’s Bangalore locations and international permanent transfers This position interacts and partners with national, regional and local HR business partners, employees and partners of the firm, and the firm’s external international relocation vendors.

    The Global Mobility Manager will report to the US Global Mobility Team Leader and will work directly with US team members to develop and deliver all services including assignment planning, facilitation, and project-based support demonstrating flexibility, adaptability and initiative.  This role will also participate in the Mobility Centre of Expertise, representing the Grant Thornton US mobility program, recommending and implementing strategies to support, improve and/or modify existing processes, in alignment with Grant Thornton’s long-term business strategy and talent needs 

    Assignment Management

    • Lead planning, preparations, and execution of international assignments leveraging standardized policies, processes and procedures and other firm resources
    • Create the proper infrastructure around management controls and reporting, including metrics, quality assurance, ROI analysis, and capacity planning
    • Monitor overall assignment activity, assignment status and support through the assignment lifecycle
    • Prepare and advise around cost management strategies, cost projections and related assignment documentation
    • Facilitate and/or coordinate mobility processes such as cost estimates, letters of understanding, final assignment letters, repayment agreements, mobilization, repatriation planning, mobility compensation reporting/tracking, tax equalization, and mobility payment distribution
    • Will coordinate with Visa & Immigration (V&I) experts to ensure proper work authorization is obtained in a timely manner to support mobilization of inpats and expats
    • Provide international assignees with services to coordinate visas (through the V&I team), benefits, housing and compensation packages, and tax equalization, where appropriate; and identify other support needed for a diverse mobile workforce
    • Manage escalation of issues and exceptions in accordance with approval processes and protocols
    • Assist Global Mobility leader in creating and managing the budget and forecasting
    • In collaboration with business leaders, evaluate mobility needs for current year and long-term planning including providing strategies for candidate pool management
    • Coordinate interview and selection process for inpat candidates from GT member firms
    • Coordinate and monitor the application of overall mobility policies through third party services providers
    • Conduct assignment experience surveys, analyzing feedback and summarizing results
    • Prepare and maintain program activity tracking and reporting including metrics and trends
    • Analyze and prepare high-level summaries of program activity
    • Keep current on market trends, business challenges, and priorities by regularly gathering competitive market data, and driving program policy changes, as needed

    Business Partnership

    • Act as an advisor to local and national service line leaders, finance, and local HR business partners on global mobility policies and processes
    • Collaborate with HR business partners on the alignment of global assignments with career development and succession planning opportunities to support the objectives of the business
    • Assist in the development and delivery of training for the People & Culture HR community on mobility policies and procedures
    • Participate in Mobility Center of Expertise, representing GTUS mobility programs and best practices to support long-term global business strategy and talent needs

    Qualifications (Personal Characteristics, Skills/Abilities, Academic):

    • A business-minded HR/Talent professional with at least 5 to 7 years of corporate experience in Global Mobility programs including expatriate and relocation management
    • Strong understanding of the entire global relocation and assignment life cycle for international assignees
    • Knowledge and experience with international cost of living allowances, and country to country cost sharing arrangements
    • Highly detail oriented, data driven, and metrics-focused with the ability to use analytics to solve problems and develop solutions
    • Experience working with and managing relocation vendor relationships
    • A strong team player with the ability to build good relationships with key stakeholders
    • Credible, adaptable, and someone who demonstrates strong initiative and ownership
    • Experienced in prioritization with demonstrated ability to be effective in supporting multiple leaders/partners working across different service lines
    • Collaborative and action-oriented, with the ability to react positively and quickly to sudden and unpredictable change
    • Experienced with HR and business technologies and applications, applying them as required

    The Ideal Candidate Will Possess:

    • Bachelor’s degree in related field
    • GMS certification desirable
    • Proven ability to consistently and positively contribute in a high-paced environment.
    • Natural inclination to constantly think about ways to improve the programs and services that we provide
    • Strong verbal and written communication, and presentation skill
    • Solid analytical skills, and proficiency in MS Office including Word, Excel, and PowerPoint


  • 07/23/2018 2:18 PM | Brian Mak (Administrator)

    At Altair we pride ourselves in our culture and our culture is rooted in our team members. Are you interested in working with us? 

    We are searching for an Operations Manager who understands the complexities of managing relocation programs and operations teams. 

    We’re looking for a stellar individual to join our Operations team in Minnetonka, MN

    This job is all about: 

    • Manage daily activities of the Domestic Relocation Team(s) to ensure quality service delivery to our clients and their transferees including monitoring service levels & return rate metrics 
    • Coach, mentor and develop Domestic Relocation Team(s) including performance management; understanding and maintaining accuracy of caseload reports 
    • Manage client relationship as appropriate for clients 
    • Ensure team members have tools and resources needed to perform role responsibilities including but not limited to current, accurate and complete information regarding client policy, service partners/suppliers, service metrics and expectations 
    • Serve as point of contact for and resolution of escalated issues; escalate issues further to VP, SVP as appropriate 
    • Demonstrate knowledge of and supports Company vision and value statements, policies and procedures, privacy, security and confidentiality standards and code of ethical behavior 
    • Work collaboratively with colleagues and with service partners pertinent to execution of position responsibilities 
    • Participate in prospective domestic client pursuits including but not limited to contributing to RFP documents and implementation projects 
    • Coordinate domestic operations efforts for clients with both domestic and international components 

    What You Have 

    We're looking for a team member who enjoys client interaction and policy consultation. We're looking for a dynamic individual who gets how to manage a team and deliver stellar service to our clients. 

    A Bachelor's Degree or equivalent combination of experience is strongly preferred. Read more to see if you fit the bill. 

    • 5+ years successfully managing domestic service teams or in positions of increasing responsibility within the relocation or consulting industry or in global organizations with a defined relocation program 
    • Comprehensive knowledge of domestic relocation especially home sale transactions 
    • Relationship building sensitivity/skills at multiple levels within client/partner organizations 
    • Advanced knowledge of various software packages including but not limited to Microsoft products and Outlook 
    • Communicate at all levels within organizations; verbal and written 
    • Travel independently as required by Company and or client 


    Altair provides a professional and fun work environment with great benefits and competitive salaries. 

    We are an equal opportunity employer. 

    To apply, please visit the Altair Global Career Page



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