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Manager, Client Relations - Plus Relocation - Minneapolis, Minnesota

08/14/2019 2:41 PM | Brian Mak (Administrator)

Position Overview:

The Manager, Client Relations is responsible for the development of high quality, customer-intimate strategies that support profitable relationships for each assigned client. Design and manage the implementation of new client services in conjunction with the Consulting Services team. Collaborate with the Business Development team to acquire new clients and expand services to existing clients.

This position is available in our Minneapolis office, or as a telecommute position in the United States.

Essential Job Functions:

  • Manage the business relationship between assigned clients and Plus to maximize client retention, revenue growth, and profitability
  • Develop strategic plans, disciplines, and processes that increase customer loyalty on multiple levels
  • Develop processes and best practices between clients and service delivery that enhance relationships and lead to increased profitability
  • Assist in the ongoing development of global strategies that meet the evolving needs of clients and provide marketing credibility for the company
  • Provide ongoing education to clients and the service teams on mobility issues, trends, and policy changes
  • Design and conduct client business reviews based on individual client need
  • Point of escalation for client and/or relocating employee related issues when appropriate
  • Collaborate with Client Relations team on account management strategies and opportunities
  • Manage the interface between consulting services, sales, service, and the clients to insure quality start up on all services
  • Support sales with policy and program development and participate in sales presentations as required
  • Identify and champion service expansion opportunities
  • Participate in industry activities to promote the credibility and culture of the company

Skills/Abilities:

·       Strong organizational skills with the ability to handle multiple tasks simultaneously

·       Ability to work effectively and independently in a fast-paced environment

·       Ability to be a self-starter and work autonomously, as well as be part of a successful team

·       Passionate about providing excellent customer service to both internal and external customers

·       Excellent verbal and written communication skills

·       Proactively protects internal and external confidential information

·       Computer skills necessary for normal business matters (Microsoft Suite required)

·       Ability to respond resourcefully and constructively to new demands, priorities, and challenges

·       Strong consultative skills

·       Strong project management skills

Requirements:

  • College degree required
  • CRP and/ or GMS designation preferred
  • Minimum 5 years of experience in relocation management
  • Willing to travel as business needs require



To apply for any of these positions, or review the entire list of current opportunities, please visit our careers page at: https://www.plusrelocation.com/careers/current-openings/

For any inquiries, please contact Senior Recruiter, Amber Taie at ataie@plusrelocation.com.



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